My Account, Order Status & Email Notifications

OPENING AN ACCOUNT
Opening an account on www.pilates-gratz.com is easy. Simply set up a new account or when you place an order, you will be prompted to log in with your e-mail address and password. An account offers you a safe, easy and fast way to order. Save your billing and shipping information to make it easier to find and buy your favorite stuff. Receive important information regarding your order and the capability to track your order up to the moment it arrives.

MANAGING YOUR ACCOUNT
It's easy to change your account information online, at any time. Log-in to your account and then go to Edit My Account.

FORGOT YOUR PASSWARD
Existing customers click here to recover your password.

EMAIL NOTIFICATIONS ABOUT YOUR ORDER
After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:
Order Confirmation: This is confirmation of your order placed on 8/10/10. Your order number is xxxxxxx. When your order has shipped, you will receive another e-mail from Gratz containing shipment details, including a tracking number. Please keep this e-mail for your records.
Ship Confirmation: We are notifying you that the following item(s) have shipped from order xxxxxxx. If there are remaining items in your order that were not shipped at this time, you will receive a similar shipment confirmation e-mail when they ship.

LEAD TIME
What is the lead time for our products?
Gratz hand crafts their apparatus with unerring precision and quality.  All orders are custom made in the order they are received. Our current lead time ranges from 2-6 weeks for some products and 14-16 weeks for other products. The lead time depends on where we are in the production schedule. We will do our best to inform you of your lead time at the time of your order.

What if I have a specific deadline?
Please share your deadline with us and we will work with you to accommodate it.

Do you customize your products?
We often customize our products to suit customer needs. Typically customizations incur a charge equal to 30% of the value of the standard item. Our lead time for custom orders typically adds an additional 2-4 weeks.

 


CHANGING YOUR ORDER
You may change your order within 24-hours of placing it without incurring any additional charges. If you change your order after 24-hours but before we ship it, we must cancel the original order and submit a new one. You will incur a 25% restocking fee for the equipment removed from the order. Changing your order may delay your shipping date.

CANCELLING YOUR ORDER
Gratz Industries will return your initial deposit in full if you cancel your order within 24-hours of placing it. Should you cancel your order after 24-hours but before we ship it, we will deduct a 25% restocking fee from your initial deposit.