Gratz Industries, LLC offers the following limited lifetime warranty to the original retail purchaser of our principal apparatus. It is our only warranty and voids all other warranties, either expressed or implied.
Wood and Aluminum frames on all Reformers, (excluding Portable Reformers)Cadillacs frames and Instant Half Cadillac conversion units excluding springs and mechanical wear parts.
Guillotine Tower, Portable Reformers, Ladder Barrels, Spine Correctors, Mini Barrels, Wunda Chairs, Combo Chairs, Arm Chairs, Wall Units, excluding springs and mechanical wear parts.
What is not covered: The Limited Warranties above do not cover normal wear and tear; damage caused by failure to follow instructions, misuse, abuse, modification, unauthorized repair; scratches to the finish, or tears or indentations in the upholstery or foam, whether covered by upholstery.
Exclusion of all other warranties: Except for the limited warranties detailed above, Gratz Industries expressly disclaims all other warranties, whether express or implied, including any implied warranties of merchantability, quality or fitness for a particular purpose. Gratz Industries assumes no responsibility whatsoever with respect to the use or disposition of its products by Buyer. No oral or written information or advice given by Gratz Industries or any of its representatives shall create a warranty, whether express or implied, or in any way alter the scope of this exclusion of warranties. Some jurisdictions do not allow the exclusion of implied warranties, so the exclusions contained in this paragraph may not apply to you. In such event, any implied warranty shall be limited in duration to ninety (90) days from the date of invoice or to the minimum period prescribed by law. By accepting delivery of any product, buyer acknowledges and agrees that Gratz Industries has made no representations or warranties, express or implied, to or for the benefit of Buyer which contradict any of the foregoing.
For all returns based on the Limited Warranties detailed above, Buyer must contact Gratz Industries Customer Service to receive a Return Merchandise Authorization (RMA) number.