Privacy Policy

This policy was updated last on September 10, 2014.

At pilates-Gratz.com and pilates.gratzindustries.com, we respect our customers and understand that you are concerned about privacy, so we've instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our Website and take advantage of technologies to improve the services we offer, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, you can contact us at 1-215-739-7373 or email us at info@gratzindustries.com.

What Information Do We Collect?

When you order from us, we collect your name, address, email address, phone number, and credit card number with expiration date. We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases.

When you become a Pilates-Gratz.com registered user, we collect your name, mailing address, email address, password, and password clue (in case you forget your password). This information is gathered to make your shopping experience as a registered user the quickest, and easiest possible.

We also gather information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases.

At Checkout, we collect the above information, as well as a credit card number and a billing and shipping address. If you are a registered user and have signed in before entering that information, it will be automatically saved in MY ACCOUNT.

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a Website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At Pilates-Gratz.com, we use two kinds of cookies: session cookies and persistent cookies.

Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at Pilates-Gratz.com. For example, the Session ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session ID cookie, you can't add merchandise to your bag and carry it to Checkout.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At Pilates-Gratz.com, we are preparing to use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.

Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At Pilates-Gratz.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

We also use cookies to look at how groups, rather than individuals, use our Website. In our physical stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. Then, we can identify ways to improve the customer experience. On the Web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at Pilates-Gratz.com.

How Do We Use Your Information?

We may use your information in a number of ways, including the following:

To improve the content on our Website. For example, we may use cookies to find out which parts of our site or our products are visited most often.

To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.

For marketing and promotional purposes. For example, we send out emails to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or free services on our site.

Do We Share Your Information?

The information gathered may be shared with corporate affiliates of Pilates-Gratz.com only. These affiliates may chose to send you promotional emails that you are available to opt out of at any time.

What Choices Do You Have Regarding the Use of Your Information?

We provide you with a number of choices regarding our handling of your personal information.

If you do not want to receive email from Pilates-Gratz.com and/or do not want us to share your information with unrelated third parties for marketing purposes, please email info@gratzindustries.com to request to be removed.

Please Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us 14 days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

If you prefer to, you can contact Pilates-Gratz.com by phone at 1-215-739-7373 or by mail at Gratz Industries, LLC. Privacy Dept., 1108 Shackamaxon Street, Philadelphia, PA 19125 to notify us of your request. Again, please allow us 14 days from when the request was received to process your removal.

Can I Access My Information?

If you are a registered user of Pilates-Gratz.com, you can update your information.

If you would like to email our Customer Service Department please send your email to customercare@gratzindustries.com.

Is My Information Secure?

Pilates-Gratz.com is committed to doing its best to maintain the security of information collected on our site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet.

Encryption is a process by which a message or information is scrambled while it is in transit to Pilates-Gratz.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.